Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

Dear User,

We are sorry to hear that your payment did not go through. There are numerous reasons why a payment may not go through. Please ensure that you have entered the correct information, and then contact your bank if the problem persists. Thank you, and sorry for the inconveniences this might have caused you.
Please send all the refund inquiries to the Admin at support@jongleiinstitute.com.
All the coupons are automatically applied before the purchase is made.

General Questions

To change your account name, you need to log into the account and then select "Edit Profile."
Dear User,

We are sorry to hear that you want to stop receiving our email messages. Please click the unsubscribe button at the bottom of the email message you received from us and then follow the instructions displayed on your computer screen. Again, we are sorry to see you go; however, you can always click the subscribe button to continue receiving our newsletters and other important messages.
Please login with your old password, if you remember it, and then click "Edit Profile" to change your password. Or click "Forgot my password" and then follow the instructions on your screen.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to support@jongleiinstitute.com.
Multiple e-mail accounts
If you use multiple e-mail accounts or have a Facebook or Google account, try logging in with the associated e-mail addresses.

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